Frequently Asked Questions

Q: What types of automation services does Certion provide?
A: We specialize in system retrofits, greenfield automation projects, robotic programming, PLC programming, control panel builds, and custom prototyping. We also support AMR integration and provide process consulting.

Q: Can you help fix automation systems installed by someone else?
A: Yes — in fact, that’s one of our core strengths. We often step in to troubleshoot, repair, or optimize systems that were not originally installed by us.

Q: Do you offer on-site support?
A: Absolutely. Our field engineers are available for on-site troubleshooting, commissioning, retrofits, and installations. On-site services are billed with a 4-hour minimum.

Q: What industries do you serve?
A: We work across food and beverage, packaging, automotive, agriculture, consumer products, and other industrial sectors where automation and robotics play a critical role.

Q: What PLC brands do you work with?
A: We support a range of platforms including Allen-Bradley, Siemens, and others — with deep experience in programming, troubleshooting, and integration.

Q: Can Certion build and deliver complete control panels?
A: Yes. We provide end-to-end panel services including design, fabrication, documentation, and testing — all built to your spec and industry standards.

Q: Do you offer emergency automation support?
A: Yes. If your system is down or underperforming, we can mobilize quickly to get you back online with minimal downtime.

Q: Where are you based, and do you serve customers outside your region?
A: We’re based in the U.S. and serve clients across North America. Remote support and nationwide field service are both available.